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Claire Boscq CSP has been ranked among the Top 10 Customer eXperience Global Gurus for eight consecutive years and is an international keynote speaker known as the CX Energizer. With over 30 years of expertise in Customer eXperience, mystery shopping, and employee engagement, she is recognised worldwide as a leading authority in the CX industry.
Through her Heart-Led Business Growth Blueprint™, Claire helps organisations elevate customer experience by energising their people, harmonising their spaces, and leading with heart.
Soulful in essence and strategic in action, this approach blends ancient Feng Shui principles with modern business strategy to create more conscious, connected, and high-performing organisations.
Author of five books, including two best-sellers, Claire was awarded the prestigious CSP designation in 2025, having delivered transformative keynotes in more than 30 countries, in both English and French. A passionate advocate for soulful yet strategic leadership, she brings infectious energy, authenticity, and a touch of French flair to every stage.
Elevating Customer eXperience, one heartbeat at a time.
Heart first, head next, growing businesses with purpose
Business success today isn’t about pushing harder, it’s about leading with heart and purpose. In this keynote, Claire Boscq unveils the Heart-Led Business Growth Blueprint™, a powerful framework to align culture, energise people and places, and boost customer advocacy and profitability. Blending soulful essence with strategic action, Claire shows how leading with presence and energy, and managing with structure and strategy, creates a path where purpose fuels productivity and harmony drives results.
Can You Afford to Be Clueless About Your Customer Service?
82% of customers won’t come back after a bad experience. That’s a costly mistake! In this high-energy keynote, Claire Boscq, the Mystery Shopping Queen, reveals how to uncover what’s really happening when you’re not watching. Discover how mystery shopping can boost loyalty, align your team with your brand promise, and drive performance. With real-life stories and practical insights, Claire will inspire you to take action and transform your customer eXperience from the inside out.
Happy Employees Drive Customer Advocacy
Engaged teams are 21% more profitable, it’s that simple. When employees feel valued and supported, they don’t just serve customers, they genuinely care. In this vibrant keynote, Claire Boscq shares practical steps to help you build a culture of Trust, Engagement and Care. Discover how to boost productivity, elevate your Customer eXperience, and create lasting impact by focusing on your most important asset, your people. Because when people feel good in themselves and their environment, they don’t just show up, they shine.
Heart first, head next, growing businesses with purpose
Business success today isn’t about pushing harder, it’s about leading with heart and purpose. In this keynote, Claire Boscq unveils the Heart-Led Business Growth Blueprint™, a powerful framework to align culture, energise people and places, and boost customer advocacy and profitability. Blending soulful essence with strategic action, Claire shows how leading with presence and energy, and managing with structure and strategy, creates a path where purpose fuels productivity and harmony drives results.
Can You Afford to Be Clueless About Your Customer Service?
82% of customers won’t come back after a bad experience. That’s a costly mistake! In this high-energy keynote, Claire Boscq, the Mystery Shopping Queen, reveals how to uncover what’s really happening when you’re not watching. Discover how mystery shopping can boost loyalty, align your team with your brand promise, and drive performance. With real-life stories and practical insights, Claire will inspire you to take action and transform your customer eXperience from the inside out.
Happy Employees Drive Customer Advocacy
Engaged teams are 21% more profitable, it’s that simple. When employees feel valued and supported, they don’t just serve customers, they genuinely care. In this vibrant keynote, Claire Boscq shares practical steps to help you build a culture of Trust, Engagement and Care. Discover how to boost productivity, elevate your Customer eXperience, and create lasting impact by focusing on your most important asset, your people. Because when people feel good in themselves and their environment, they don’t just show up, they shine.
