Claire Boscq has been in the Top 3 Customer Experience Global Gurus for 7 consecutive years, bringing three decades of expertise to her role as a Customer eXperience Activator and Founder of the newly launched Jersey Customer Experience Alliance. Claire is a renowned authority in the customer experience industry, with a holistic approach to Customer & Employee Experience.
An international best-selling author with four published books, Claire's influence spans across media outlets in Brazil, UAE, India, Asia, the US, and Europe. Her dynamic and high-energy Keynote Presentations have captivated audiences in 30countries, where she delivers insights in both French and English and also host prestigious events worldwide.
What sets Claire's CX expertise apart is, her unique BizShui™ Method—a blend of traditional Feng Shui principles and modern business needs—that energises people and businesses, creating a powerful flow of prosperity and success.
Are you ready to shift your vibes?
Optimise your productivity by enhancing your environment
Over 98% of the most highly engaged employees say their workplace helps them feel a sense of belonging to their company and its culture (Steelcase). Yes, our business environments have changed drastically since Working From Home (#WFH) has been imposed upon us. Researches from Environmental psychology, show the transactions and interrelationships between people and their physical surroundings, demonstrating how and why our environment impacts our State: thinking, feeling & behaviours.
To thrive in their job, career, your Leaders, Managers and employees need to have a working environment who is going to support them, not hinder them. In this session, you will discover Claire's own BizShui Creation; a blend of the ancient Feng Shui principles with the modern business needs to optimize workplaces and home-office.
Balanced, healthy & harmonious environments mean happy, creative, confident workforce who feel good in themselves, strive to deliver exceptional customer experiences and are working towards increasing profitability, isn't it what all businesses try to achieve?
· Make simple but powerful changes in your environment to maximize your productivity, without having to cost anything…
· Boost confidence, focus and drive, enhancing a positive mindset and peace of mind
· Achieve a healthy work/life balance to increase happiness, conduct greater creativity and optimize performance
Engaged employees drive Customer Loyalty
Engaged, inspired, cared for, employees feel good and they don’t just serve customers but they truly care about doing what is right for them and THAT IS what will increase customer loyalty, ultimately your bottom line. According to a Gallup poll, a staggering 63% of employees said they are not engaged at work, compared to only 13% which are. And 24% are ‘actively disengaged’, indicating they are unhappy and unproductive at work and liable to spread negativity to coworkers. Do you want to know the secret of success? putting your people first… Discover practical ways to get your employees buzzed up, enhancing their working environment, showing them that you care will increase their performances ultimately your customer loyalty.
Happy Employees, happy customers, happy bottom line…
Create experiences to connect with your customers’ emotional drivers
Your business will only differentiate itself and add value for its customers by focusing on the highest levels of the “emotional drivers” of customer satisfaction. Let’s take a look at your environment and create Sensorial experiences with harmonious workplaces, retail spaces and environments by making simple but powerful changes which will increase your employees’ productivity, wellbeing, reduce sickness, churn, and so many more benefits for your people. Leaving your customers with positive, trusting feelings toward your business, increasing their loyalty and your brand awareness, ultimately impact human care.
Nurturing a T.E.C culture to attract and retain talents
To attract and retain talent, companies must provide more than just great benefits, they need to genuinely show they care by nurturing a culture of Trust, Engagement and Care. A trusted internal environment impacts employee engagement and happiness at work, which in turn affects absenteeism, productivity and loyalty. Research from Growth Everywhere shows that companies with strong cultures outperform their competition by 20%, earn up to 1.7% more than their peer firms and perform 2.1% better than industry benchmarks.
Differentiate yourself from the competition as Claire shares with you the core principles to apply to creating an internal environment where you nurture a culture of trust, engagement, and care to optimise employees’ productivity and increase prosperity.