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Claire Boscq is the No.1 Woman on the Customer eXperience Global Gurus list, an international keynote speaker, and creator of the Heart-Led Business Growth Blueprint™. With more than 30 years of expertise in Customer eXperience, mystery shopping, and employee engagement, she is recognised worldwide as a leading authority in the CX industry.
Through her Heart-Led Business Growth Blueprint™, Claire empowers organisations to align culture, energise people and places, and elevate customer advocacy and profitability. Blending ancient Feng Shui principles with modern business strategy, her framework reflects her philosophy: lead with the heart, manage with the head.
Author of four books, including two best-sellers, Claire has delivered transformative keynotes in more than 30 countries, in both English and French. A passionate advocate for soulful yet strategic leadership, she brings infectious energy, authenticity, and a touch of French flair to every stage.
Transforming businesses, one heartbeat at a time.
Core topics
✔ Customer Experience & Loyalty
✔ Employee Experience, engagement & Well-being
✔ Feng Shui, Environment Psychology
✔ Mystery Shopping, Customer Insight
✔ Trust, Engagement, Care Culture
Services
✔ Keynote Presentation Stage & Virtual
✔ MC (Master of Ceremony)
✔ Workshops, Break out room, Webinars
Testimonials
‘Claire is a true professional. Her enthusiasm shines through on the stage and her passion for what she does is unparalleled. Keeping a virtual audience entertained and engaged is no easy feat but Claire managed it with ease. She is also incredibly easy to work with and an excellent communicator. I would highly recommend Claire to speak at any event.’ Richard Kenny, COO at ARCET Global
Signature Talk - Heart first, head next, growing businesses with purpose
Business success today isn’t about pushing harder, it’s about leading differently with heart and with purpose.
In this keynote, Claire Boscq unveils The Heart-Led Business Growth Blueprint™, her powerful framework that helps organisations align culture, energise people and places, and increase customer advocacy and profitability.
Blending soulful essence with strategic action, Claire shows how leading with the heart, presence, and energy, and managing with the head through structure and strategy execution, creates a powerful path where purpose drives productivity and harmony drives results.
With a sprinkle of ancient wisdom and plenty of soulfulness, Claire presents in her unique, enlightened, and engaging way how to embrace this heart-first, head-next approach, transforming people, cultures, and organisations from the inside out, one heartbeat at a time.
Outcomes:
• Align culture through values, clarity, and congruence.
• Energise people and places by rooting teams in purpose and harmonious environments.
• Increase customer advocacy and profitability by creating inspired, lasting connections.
Signature Talk - Heart first, head next, growing businesses with purpose
Business success today isn’t about pushing harder, it’s about leading differently with heart and with purpose.
In this keynote, Claire Boscq unveils The Heart-Led Business Growth Blueprint™, her powerful framework that helps organisations align culture, energise people and places, and increase customer advocacy and profitability.
Blending soulful essence with strategic action, Claire shows how leading with the heart, presence, and energy, and managing with the head through structure and strategy execution, creates a powerful path where purpose drives productivity and harmony drives results.
With a sprinkle of ancient wisdom and plenty of soulfulness, Claire presents in her unique, enlightened, and engaging way how to embrace this heart-first, head-next approach, transforming people, cultures, and organisations from the inside out, one heartbeat at a time.
Outcomes:
• Align culture through values, clarity, and congruence.
• Energise people and places by rooting teams in purpose and harmonious environments.
• Increase customer advocacy and profitability by creating inspired, lasting connections.
