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Claire Boscq CSP has been ranked among the Top 10 Customer eXperience Global Gurus for eight consecutive years. She brings over 30 years of expertise in Customer eXperience, mystery shopping and employee engagement, and is recognised worldwide as a leading authority in the CX industry, earning her the nickname the CX Energizer.
A true energy powerhouse, Claire is known for her infectious energy, passion and positivity that captivate audiences from the very first moment. Described as electric and impossible to ignore, she has a rare ability to light up the room, connect deeply with her audience and create unforgettable moments that spark real movement and lasting change.
Through her Heart-Led Business Growth Blueprint™, Claire helps organisations elevate customer experience by energising their people, harmonising theirspaces and leading with heart. Soulful in essence and strategic in action, her approach blends human connection, real-world insight and a touch of Feng Shui to create more conscious, connected and high-performing organisations.
Author of five books, including two best-sellers, Claire was awarded the prestigious CSP designation in 2026 and named winner of the VSAI Breakthrough Speaker Award, alongside receiving the VSAI Service Award at the Global Speakers Summit in Cairns. She has delivered high-impact keynotes in over 30 countries, in both English and French.
Blending humour, storytelling and practical insight, her sessions are engaging, dynamic and immediately actionable, leaving audiences inspired, energised and ready to act. With a touch of French flair and a lot of heart, she energises, inspires and elevates every audience she touches.
Elevating Customer eXperience, one heartbeat at a time.
Heart first, head next, growing businesses with purpose
Business success today isn’t about pushing harder, it’s about leading with heart and purpose. In this keynote, Claire Boscq unveils the Heart-Led Business Growth Blueprint™, a powerful framework to align culture, energise people and places, and boost customer advocacy and profitability. Blending soulful essence with strategic action, Claire shows how leading with presence and energy, and managing with structure and strategy, creates a path where purpose fuels productivity and harmony drives results.
Can You Afford to Be Clueless About Your Customer Service?
82% of customers won’t come back after a bad experience. That’s a costly mistake! In this high-energy keynote, Claire Boscq, the Mystery Shopping Queen, reveals how to uncover what’s really happening when you’re not watching. Discover how mystery shopping can boost loyalty, align your team with your brand promise, and drive performance. With real-life stories and practical insights, Claire will inspire you to take action and transform your customer eXperience from the inside out.
Happy Employees Drive Customer Advocacy
Engaged teams are 21% more profitable, it’s that simple. When employees feel valued and supported, they don’t just serve customers, they genuinely care. In this vibrant keynote, Claire Boscq shares practical steps to help you build a culture of Trust, Engagement and Care. Discover how to boost productivity, elevate your Customer eXperience, and create lasting impact by focusing on your most important asset, your people. Because when people feel good in themselves and their environment, they don’t just show up, they shine.
Heart first, head next, growing businesses with purpose
Business success today isn’t about pushing harder, it’s about leading with heart and purpose. In this keynote, Claire Boscq unveils the Heart-Led Business Growth Blueprint™, a powerful framework to align culture, energise people and places, and boost customer advocacy and profitability. Blending soulful essence with strategic action, Claire shows how leading with presence and energy, and managing with structure and strategy, creates a path where purpose fuels productivity and harmony drives results.
Can You Afford to Be Clueless About Your Customer Service?
82% of customers won’t come back after a bad experience. That’s a costly mistake! In this high-energy keynote, Claire Boscq, the Mystery Shopping Queen, reveals how to uncover what’s really happening when you’re not watching. Discover how mystery shopping can boost loyalty, align your team with your brand promise, and drive performance. With real-life stories and practical insights, Claire will inspire you to take action and transform your customer eXperience from the inside out.
Happy Employees Drive Customer Advocacy
Engaged teams are 21% more profitable, it’s that simple. When employees feel valued and supported, they don’t just serve customers, they genuinely care. In this vibrant keynote, Claire Boscq shares practical steps to help you build a culture of Trust, Engagement and Care. Discover how to boost productivity, elevate your Customer eXperience, and create lasting impact by focusing on your most important asset, your people. Because when people feel good in themselves and their environment, they don’t just show up, they shine.
