CHAOS TO CALM Transforming Conflict into Opportunity

Conflict is inevitable. Chaos does not have to be. Drawing on decades of experience managing conflict from life-or-death crisis situations to the everyday challenges of organizational leadership, Jeff Owens gives audiences practical strategies for navigating difficult interactions, reducing conflict, and influencing what happens next. Using the Power of Respect Framework™, Jeff challenges the idea that respect is simply about being nice. Instead, audiences learn how respect can be used as a practical strategy to strengthen connection and rapport, improve communication, increase influence, reduce resistance, and create opportunities for better outcomes. Through real-world stories, practical examples, and lessons learned as Hawaii’s first police hostage negotiator, a law-enforcement leader, and a private-sector executive, Jeff shows audiences how to move beyond reacting to conflict and become more intentional about how they respond when conversations become difficult and the pressure rises.

AUDIENCE OUTCOMES Participants will leave better equipped to: • Recognize how their own response can influence the direction of a difficult interaction. • Strengthen connection and rapport when communication becomes challenging. • Communicate more effectively when emotions and pressure rise. • Reduce resistance and increase their ability to influence behaviour. • Apply respect as a practical strategy for reducing and resolving conflict. • Turn difficult interactions and conflict into opportunities for better outcomes.

PRESENTATION FORMATS Keynote 45-75 minutes Breakout Session 45-90 minutes Workshop 2 hours to full day. Content and examples can be adapted to the audience, industry, and event objectives while maintaining the core principles of The Power of Respect Framework™

LEADING WITH INFLUENCE The Power of Respect in Leadership

Leadership is not simply about authority. The ability to influence others often determines whether people resist, comply, cooperate, or commit. Drawing on decades of experience leading people in law enforcement, the private sector, and as a Hostage Negotiator leading people from crisis to calm, Jeff Owens gives audiences practical strategies for increasing their leadership influence, strengthening teams and improving results, especially when conversations become difficult and the pressure rises. Using the Power of Respect Framework™, Jeff shows leaders how respect isn’t simply being nice. It is a practical leadership strategy that can reduce resistance, strengthen working relationships, and help leaders achieve better outcomes. Through real-world stories, practical examples, and lessons learned as a law-enforcement division commander and a private-sector executive responsible for more than 600 employees, Jeff shows audiences how the way they lead can directly affect their ability to influence behaviour, navigate difficult interactions, and get people working toward a common objective.

AUDIENCE OUTCOMES Participants will leave better equipped to: • Increase their influence without relying solely on position or authority. • Strengthen connection and rapport with the people they lead. • Communicate more effectively when conversations become difficult. • Recognize how their own leadership behaviour affects the responses of others. • Build stronger working relationships that contribute to better outcomes.

PRESENTATION FORMATS Keynote 45-75 minutes Breakout Session 45-90 minutes Workshop 2 hours to full day. Content and examples can be adapted to the audience, industry, and event objectives while maintaining the core principles of The Power of Respect Framework™.

DECISION MAKING UNDER PRESSURE Practical Strategies for Better Decisions

Pressure can change the way we think, react, and make decisions. When time is limited, emotions are elevated, or circumstances are uncertain, even experienced people can find themselves reacting rather than making intentional choices. Drawing on decades of experience making critical decisions as a hostage negotiator and law-enforcement leader, and later in executive leadership, Jeff Owens gives audiences practical strategies for adjusting the pace of the decision-making process when necessary, assessing what is happening, and making more intentional and effective choices. Using principles from The Power of Respect Framework™, Jeff shows how respect for self, others, and the situation can influence judgment and decision making. Audiences learn to recognize how assumptions, emotions, incomplete information, and their own reactions can affect the choices they make, especially when pressure increases. Through real-world stories, practical examples, and lessons learned from situations where decisions had real consequences, Jeff helps audiences examine not only the decisions they make, but how they arrive at them.

AUDIENCE OUTCOMES Participants will leave better equipped to: • Recognize how pressure and emotion can affect judgment and decision making. • Slow down reactive thinking and make more intentional choices. • Assess situations more effectively before deciding how to respond. • Recognize the influence of assumptions and incomplete information. • Consider the impact of their decisions on themselves, others, and the situation. • Make more effective decisions when circumstances are difficult, uncertain, or changing.

PRESENTATION FORMATS Keynote 45-75 minutes Breakout Session 45-90 minutes Workshop 2 hours to full day. Content and examples can be adapted to the audience, industry, and event objectives while maintaining the core principles of The Power of Respect Framework™.

Creating a Culture of Civility: The Power of Respect™ - Turning Conflict Into Cooperation

An organization’s culture can be its strongest asset, or its biggest liability. It determines how well people interact with one another, deal with conflict, cooperate in teams, and more. In this high-impact session, Jeff Owens, CTM, CSP, a former police Hostage Negotiator, Certified Threat Manager, and Certified Professional Speaker, will present key strategic actions learned in the high-stakes world of hostage/crisis situations that leaders can use to increase their influence in guiding the organizations culture to improve communication, connection, and workplace civility. Leaders will learn to manage difficult conversations with confidence, and improve decision making in high-stress situations.

Key Outcomes:

• Learn practical concepts that increase employee civility, acceptance, and cooperation.

• Understand how civility can be integrated into the organizational culture to improve harmony, acceptance, communication, and cooperation.

• Reduce management headaches, decrease inappropriate behaviors, improve employee engagement, retention, and productivity

• Manage Difficult Conversations, Hi-Stress Situations, Hi-Stakes Human Interaction.

PRESENTATION FORMATS Keynote 45-75 minutes Breakout Session 45-90 minutes Workshop 2 hours to 4 hours. Content and examples can be adapted to the audience, industry, and event objectives while maintaining the core principles of The Power of Respect Framework™.

Workplace Violence - Insights from a Hostage Negotiator: Policy is Not Enough

For any organization, workplace violence ranging from an angry outburst to an active assailant can have devastating consequences. Beyond the immediate concerns of employee and customer injury; organizations can find themselves overwhelmed by regulatory entanglements, lawsuits, workers compensation costs, exodus of employees, and damage to customer experience and company reputation. Drawing from expertise in workplace violence developed from real-world experience in hostage/crisis negotiation, behavioral analysis, and high-stakes communication, Jeff Owens will deliver a practical, powerful presentation focused on actional strategies you can immediately put into effect to prevent and mitigate workplace violence.

Workplace Application Leaders have a legal and ethical duty to maintain a work environment free from threats and violence while safeguarding the organization from economic loss and reputational damage. Most workplace violence incidents are preventable if people are trained to understand the root causes, recognize early warning signs, and the organization  implements a structured workplace violence prevention program. By proactively addressing risks and establishing clear response strategies, organizations create a safer, more secure workplace for employees and customers alike.

Learning Objectives

1. Planning principles and considerations for internal protocols

2. Leadership obligations and liabilities awareness

3. Prevention Strategies including risk factors, policy elements, training considerations, designing, and implementing reporting and response systems.

4. Understand the basics of Behavioral Threat Assessment and Management (BTAM).

5. The why, what, and how of a Threat Assessment and Management Team

PRESENTATION FORMATS Keynote 45-75 minutes Breakout Session 45-90 minutes Workshop 2 hours to 4 hours. Content and examples can be adapted to the audience, industry, and event objectives while maintaining the core principles of The Power of Respect Framework™.

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CHAOS TO CALM Transforming Conflict into Opportunity

Conflict is inevitable. Chaos does not have to be. Drawing on decades of experience managing conflict from life-or-death crisis situations to the everyday challenges of organizational leadership, Jeff Owens gives audiences practical strategies for navigating difficult interactions, reducing conflict, and influencing what happens next. Using the Power of Respect Framework™, Jeff challenges the idea that respect is simply about being nice. Instead, audiences learn how respect can be used as a practical strategy to strengthen connection and rapport, improve communication, increase influence, reduce resistance, and create opportunities for better outcomes. Through real-world stories, practical examples, and lessons learned as Hawaii’s first police hostage negotiator, a law-enforcement leader, and a private-sector executive, Jeff shows audiences how to move beyond reacting to conflict and become more intentional about how they respond when conversations become difficult and the pressure rises.

AUDIENCE OUTCOMES Participants will leave better equipped to: • Recognize how their own response can influence the direction of a difficult interaction. • Strengthen connection and rapport when communication becomes challenging. • Communicate more effectively when emotions and pressure rise. • Reduce resistance and increase their ability to influence behaviour. • Apply respect as a practical strategy for reducing and resolving conflict. • Turn difficult interactions and conflict into opportunities for better outcomes.

PRESENTATION FORMATS Keynote 45-75 minutes Breakout Session 45-90 minutes Workshop 2 hours to full day. Content and examples can be adapted to the audience, industry, and event objectives while maintaining the core principles of The Power of Respect Framework™

LEADING WITH INFLUENCE The Power of Respect in Leadership

Leadership is not simply about authority. The ability to influence others often determines whether people resist, comply, cooperate, or commit. Drawing on decades of experience leading people in law enforcement, the private sector, and as a Hostage Negotiator leading people from crisis to calm, Jeff Owens gives audiences practical strategies for increasing their leadership influence, strengthening teams and improving results, especially when conversations become difficult and the pressure rises. Using the Power of Respect Framework™, Jeff shows leaders how respect isn’t simply being nice. It is a practical leadership strategy that can reduce resistance, strengthen working relationships, and help leaders achieve better outcomes. Through real-world stories, practical examples, and lessons learned as a law-enforcement division commander and a private-sector executive responsible for more than 600 employees, Jeff shows audiences how the way they lead can directly affect their ability to influence behaviour, navigate difficult interactions, and get people working toward a common objective.

AUDIENCE OUTCOMES Participants will leave better equipped to: • Increase their influence without relying solely on position or authority. • Strengthen connection and rapport with the people they lead. • Communicate more effectively when conversations become difficult. • Recognize how their own leadership behaviour affects the responses of others. • Build stronger working relationships that contribute to better outcomes.

PRESENTATION FORMATS Keynote 45-75 minutes Breakout Session 45-90 minutes Workshop 2 hours to full day. Content and examples can be adapted to the audience, industry, and event objectives while maintaining the core principles of The Power of Respect Framework™.

DECISION MAKING UNDER PRESSURE Practical Strategies for Better Decisions

Pressure can change the way we think, react, and make decisions. When time is limited, emotions are elevated, or circumstances are uncertain, even experienced people can find themselves reacting rather than making intentional choices. Drawing on decades of experience making critical decisions as a hostage negotiator and law-enforcement leader, and later in executive leadership, Jeff Owens gives audiences practical strategies for adjusting the pace of the decision-making process when necessary, assessing what is happening, and making more intentional and effective choices. Using principles from The Power of Respect Framework™, Jeff shows how respect for self, others, and the situation can influence judgment and decision making. Audiences learn to recognize how assumptions, emotions, incomplete information, and their own reactions can affect the choices they make, especially when pressure increases. Through real-world stories, practical examples, and lessons learned from situations where decisions had real consequences, Jeff helps audiences examine not only the decisions they make, but how they arrive at them.

AUDIENCE OUTCOMES Participants will leave better equipped to: • Recognize how pressure and emotion can affect judgment and decision making. • Slow down reactive thinking and make more intentional choices. • Assess situations more effectively before deciding how to respond. • Recognize the influence of assumptions and incomplete information. • Consider the impact of their decisions on themselves, others, and the situation. • Make more effective decisions when circumstances are difficult, uncertain, or changing.

PRESENTATION FORMATS Keynote 45-75 minutes Breakout Session 45-90 minutes Workshop 2 hours to full day. Content and examples can be adapted to the audience, industry, and event objectives while maintaining the core principles of The Power of Respect Framework™.

Creating a Culture of Civility: The Power of Respect™ - Turning Conflict Into Cooperation

An organization’s culture can be its strongest asset, or its biggest liability. It determines how well people interact with one another, deal with conflict, cooperate in teams, and more. In this high-impact session, Jeff Owens, CTM, CSP, a former police Hostage Negotiator, Certified Threat Manager, and Certified Professional Speaker, will present key strategic actions learned in the high-stakes world of hostage/crisis situations that leaders can use to increase their influence in guiding the organizations culture to improve communication, connection, and workplace civility. Leaders will learn to manage difficult conversations with confidence, and improve decision making in high-stress situations.

Key Outcomes:

• Learn practical concepts that increase employee civility, acceptance, and cooperation.

• Understand how civility can be integrated into the organizational culture to improve harmony, acceptance, communication, and cooperation.

• Reduce management headaches, decrease inappropriate behaviors, improve employee engagement, retention, and productivity

• Manage Difficult Conversations, Hi-Stress Situations, Hi-Stakes Human Interaction.

PRESENTATION FORMATS Keynote 45-75 minutes Breakout Session 45-90 minutes Workshop 2 hours to 4 hours. Content and examples can be adapted to the audience, industry, and event objectives while maintaining the core principles of The Power of Respect Framework™.

Workplace Violence - Insights from a Hostage Negotiator: Policy is Not Enough

For any organization, workplace violence ranging from an angry outburst to an active assailant can have devastating consequences. Beyond the immediate concerns of employee and customer injury; organizations can find themselves overwhelmed by regulatory entanglements, lawsuits, workers compensation costs, exodus of employees, and damage to customer experience and company reputation. Drawing from expertise in workplace violence developed from real-world experience in hostage/crisis negotiation, behavioral analysis, and high-stakes communication, Jeff Owens will deliver a practical, powerful presentation focused on actional strategies you can immediately put into effect to prevent and mitigate workplace violence.

Workplace Application Leaders have a legal and ethical duty to maintain a work environment free from threats and violence while safeguarding the organization from economic loss and reputational damage. Most workplace violence incidents are preventable if people are trained to understand the root causes, recognize early warning signs, and the organization  implements a structured workplace violence prevention program. By proactively addressing risks and establishing clear response strategies, organizations create a safer, more secure workplace for employees and customers alike.

Learning Objectives

1. Planning principles and considerations for internal protocols

2. Leadership obligations and liabilities awareness

3. Prevention Strategies including risk factors, policy elements, training considerations, designing, and implementing reporting and response systems.

4. Understand the basics of Behavioral Threat Assessment and Management (BTAM).

5. The why, what, and how of a Threat Assessment and Management Team

PRESENTATION FORMATS Keynote 45-75 minutes Breakout Session 45-90 minutes Workshop 2 hours to 4 hours. Content and examples can be adapted to the audience, industry, and event objectives while maintaining the core principles of The Power of Respect Framework™.

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