Martin Newman is a distinguished figure in the retail industry, celebrated for his extensive expertise spanning over 40 years. As a keynote speaker, educator, and author, he has made significant contributions to enhancing customer experience and driving operational excellence across global brands such as Burberry, Harrods, and Ted Baker.

Martin's journey began with pioneering roles that revolutionized multichannel operations, setting new standards in consumer-centric strategies. His deep-rooted passion for customer centricity led to the founding of The Customer First Group, where he continues to advocate for putting customers at the heart of business operations.

An accomplished author, Martin has authored best selling books including "100 Practical Ways to Improve Customer Experience"and "The Power of Customer Experience." These publications are revered as practical guides for businesses aiming to transform their customer interactions into lasting relationships.

Beyond his literary contributions, Martin's influence extends to advisory roles and board memberships across various sectors,advising brands like Clear pay and Market placer on navigating the complexities of modern consumer demands. His insights are sought after by global corporations seeking to elevate their customer engagement strategies and operational efficiency.

Martin's impact is further underscored by his educational initiatives, offering innovative learning experiences through programs like the Mini MBA in Customer Centricity. His commitment to empowering businesses with actionable insights continues to shape the industry landscape, ensuring brands are not only responsive to current consumer trends but also primed for future challenges.

In addition to his professional achievements, Martin is a respected media presence, regularly featured on prominent platforms like BBCand LBC, where he shares his expertise on consumer trends and business strategies.

Through his relentless pursuit of excellence in customer experience and operational leadership, Martin Newman remains at the forefront of shaping the future of retail and consumer-centric industries worldwide.